Payments are non-refundable
All payments are non-refundable in any situation once payment is made.
Wasa Express policy
Shipping policies for safe, clear, and reliable service.
This page summarizes customer-facing policies for package acceptance, warehouse receiving, restricted items, customs, privacy, and shipment responsibility.
Important notice
Final shipment acceptance, price, handling requirements, and delivery path are confirmed after inspection and verification.
Warehouse arrivals are final
Once an item arrives at the Wasa Express warehouse, it cannot be returned to the customer because of a change of mind.
Inspection and acceptance
All packages are subject to inspection before processing. Wasa Express may reject, hold, or request additional verification for unsafe, suspicious, improperly packaged, or restricted shipments.
Minimum charge and estimates
Weight-based shipments use a 2 lb minimum charge. Calculator prices are estimates and may change after warehouse inspection, physical item verification, packaging needs, or special handling review.
Online orders and warehouse receiving
Online orders and out-of-state packages should be sent to 4700 Eisenhower Ave, Suite C3, Alexandria, VA 22304. Customer names must be clearly placed on packages so the warehouse can identify ownership.
Cargo and customs
Large cargo, machinery, vehicle parts, medical equipment, telecommunications items, commercial cargo, and high-tax products may require receiver customs clearance and government taxes or duties in Ethiopia.
Fragile and electronics handling
Fragile items may require additional packing and handling. Electronics pricing depends on category, size, condition, and value, and final price may be adjusted after physical inspection.
Customer privacy
Customer phone numbers, addresses, shipment details, and personal information are used only for approved Wasa Express operations and customer communication.
Restricted and prohibited items
Items may be refused during inspection.
Spiritual or ritual-related items
Unidentified powders, oils, herbs, or liquids
Harmful or suspicious substances
Items restricted by airline or customs rules
Unsafe or inappropriate packages found during inspection
Medication without valid prescription documentation
Unsealed products or items without proper packaging
Customer responsibilities
Help your shipment move smoothly.
- Use the correct warehouse address for online orders.
- Place your name clearly on every package.
- Provide accurate sender and receiver information.
- Confirm purchases and shipment plans before items arrive at the warehouse.
- Provide a valid prescription for medication shipments when required.
- Confirm cargo, commercial, machinery, or high-value items with support before shipping.
- Make sure items comply with airline, customs, and destination country rules.
Delivery and liability
Delivery estimates may change.
- All payments are non-refundable in any situation once payment is made.
- Items cannot be returned to the customer because of a change of mind after they arrive at the Wasa Express warehouse.
- Delivery estimates are not guaranteed.
- Delays may occur because of customs, airlines, weather, government action, or third-party logistics providers.
- Wasa Express is not responsible for confiscated prohibited items.
- Customers are responsible for accurate shipment information and destination compliance.
- Cargo receivers may be responsible for customs clearance, taxes, duties, and government fees.
- Poor manufacturer packaging can affect damage claims and shipment handling.
Questions about policy?
Contact Wasa Express before shipping.
If you are sending medication, electronics, cargo, machinery, business inventory, vehicle-related items, or high-value products, contact support before shipping.
Policy updates