Privacy
Delete Your Wasa Express Account
Wasa Express respects your privacy and your right to control your personal information. You may request permanent deletion of your Wasa Express account and associated personal data using the instructions below.
Delete from the app
Delete your account from the Wasa Express app
- 1Sign in to your Wasa Express account.
- 2Open Profile.
- 3Select Privacy & Security.
- 4Select Delete Account.
- 5Review the information and confirm your request.
Email support
Can't access your account?
You may also request account deletion by emailing Wasa Express Customer Support.
Email subject
Account Deletion Request
Please include:
- Full name
- Account email address
- Phone number
- Account ID, if available
- A short statement confirming that you want the account deleted
Specific data
Request deletion of specific data
If you do not want to delete your full account, you may request deletion of specific personal data connected to your Wasa Express account. Email Customer Support and clearly identify the data you want deleted, such as a saved address, optional profile detail, notification preference, saved contact detail, or inactive device session.
Some information may still be retained when required for legal, tax, accounting, fraud prevention, safety, payment, or shipping purposes. Wasa Express will review specific-data deletion requests and remove eligible data after verification.
Deleted data
Data deleted with your account
- Customer account profile
- Saved addresses
- Contact information
- Notification preferences
- Saved device sessions
- Authentication and login access
- Optional profile information
- Data that is not legally required to be retained
Retained records
Data we may be required to keep
Some records may be retained when required for legal, tax, accounting, fraud prevention, safety, payment, or shipping purposes.
- Shipment and tracking records
- Payment records
- Invoices and receipts
- Refund or dispute records
- Records required by applicable law
- Security and fraud-prevention logs
Retained records will only be kept for the period required by applicable law or legitimate business obligations. Where possible, the records will no longer remain connected to an active customer account.
Processing time
Deletion processing time
After we verify your request, account deletion is generally completed within 7 business days. Some legally required records may remain for a longer retention period.
Need help?
Contact
Contact Wasa Express Customer Support if you have questions about account deletion or data retention.
support@wasa.expressDeleting your account is permanent. After deletion, you may lose access to shipment history, saved addresses, membership information, and customer account features.