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Privacy
Wasa Express respects your privacy and your right to control your personal information. You may request permanent deletion of your Wasa Express account and associated personal data using the instructions below.
Delete from the app
Email support
You may also request account deletion by emailing Wasa Express Customer Support.
Email subject
Account Deletion Request
Please include:
Specific data
If you do not want to delete your full account, you may request deletion of specific personal data connected to your Wasa Express account. Email Customer Support and clearly identify the data you want deleted, such as a saved address, optional profile detail, notification preference, saved contact detail, or inactive device session.
Some information may still be retained when required for legal, tax, accounting, fraud prevention, safety, payment, or shipping purposes. Wasa Express will review specific-data deletion requests and remove eligible data after verification.
Deleted data
Retained records
Some records may be retained when required for legal, tax, accounting, fraud prevention, safety, payment, or shipping purposes.
Retained records will only be kept for the period required by applicable law or legitimate business obligations. Where possible, the records will no longer remain connected to an active customer account.
Processing time
After we verify your request, account deletion is generally completed within 7 business days. Some legally required records may remain for a longer retention period.
Need help?
Contact Wasa Express Customer Support if you have questions about account deletion or data retention.
support@wasa.expressDeleting your account is permanent. After deletion, you may lose access to shipment history, saved addresses, membership information, and customer account features.