Contact
Call, visit, or send online orders to Wasa Express.
Reach the call center, use the Alexandria warehouse for online orders, or coordinate Ethiopia-side pickup through Addis Ababa.
USA support
Call Wasa Express
Main office
Main Office - Falls Church, VA
3819C South George Mason Dr
Falls Church, VA 22041
Warehouse
Online order receiving
4700 Eisenhower Ave, Suite C3
Alexandria, VA 22304
Monday-Friday, 8 AM-5 PM
Closed weekends and holidays
Online orders and out-of-state packages must be sent during warehouse hours. Items delivered outside operating hours may be returned to sender. Once items arrive at the Wasa Express warehouse, they cannot be returned because of a change of mind.
Ethiopia
Addis Ababa branch
22 Getahun Beshah Building, 6th Floor, Office #612
Addis Ababa, Ethiopia
Call Center: +251-9-46-000-111
Shortline: 9492
Contact support
Tell us what you need help with.
Contact Wasa Express for shipment questions, online order receiving, pickup coordination, payment support, membership help, or delivery updates.
Support hours
Warehouse receiving
Monday-Friday, 8:00 AM-5:00 PM.
Online orders must arrive during receiving hours.
Before you contact us
Have details ready
Please include your tracking number, customer name, phone number, branch, and payment method if available.
Important notice
Online orders and out-of-state packages must be sent during warehouse receiving hours. Items delivered outside operating hours may be returned to sender. Once items arrive at Wasa Express, they cannot be returned because of a change of mind.
USA branches
Branch and drop-off locations
Main Office - Falls Church, VA
3819C South George Mason Dr
Falls Church, VA 22041
Washington, DC
1206 Underwood St NW
Washington, DC 20012
Woodbridge, VA
14827 Build America Dr
Woodbridge, VA 22191
Richmond, VA
9210 England Dr
Henrico, VA 23229
Atlanta, GA
4740 Memorial Dr, Ste 300
Decatur, GA 30032
Seattle, WA
14200 Tukwila International Blvd, Unit 151
Tukwila, WA 98168
Philadelphia, PA
2804 South Simpson St
Philadelphia, PA 19142
Minnesota
1960 Cliff Lake Rd, Suite 136
Eagan, MN 55122
Route support
USA branches to Addis Ababa.
Use the closest USA branch for drop-off support, the Alexandria warehouse for online orders, and the Addis Ababa office for Ethiopia-side coordination.